COVID-19 Status Update

June 2020

Our Dear Patients:


We hope this letter finds you and your family in good health. Our community has been through a lot over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety. 

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it's both safe and comfortable.

Our office follows infection control recommendations made by our regulatory body, Royal College of Dental Surgeons of Ontario, Ontario and Canadian Dental Association and Ministry of Health. We follow the activities of these agencies so that we are up-to-date on any new rulings and guidance that may be issued.

You may see some changes when it is time for your next appointmemt. We made these changes to help protect our patients and staff.

Please read our new COVID 19 office protocol
  • Upon arrival, please STAY IN YOUR CAR or SIT ON THE BENCH and CALL US at 905 634 9990 to let us know you are here.
  • The front DOOR WILL BE LOCKED to prevent all unscreened walk-ins.
  • WE WILL CALL you and open the door when your treatment room is completely disinfected and ready for you.
  • Please COME ALONE and WEAR your protective MASK or face covering ALL the TIME when you are in the office except for provision of your care. 
  • Ince in office, IMMEDIATELY SANITIZE  your hands for 30 seconds. Hand sanitizer will be provided.
  • We will ask you to fill up COVID 19 SCREENING FORM and to sign CONSENT FORM before we can see you.
  • We will take your TEMPERATURE.
  • Please OBEY PHYSICAL DISTANCING of 2 meter rule.
Our front door IS ENTRANCE DOOR ONLY. Once your treatment is finished, we will escort you through the BACK DOOR. Sorry for the inconvenience. 

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at 905 634 9990 or email us at info@familydentistryliv.com.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbours and friends. 

Sincerely,
Dr. Irena and her Family Dentistry at LIV Team